What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Unsafe Site" messsage keeps popping up....what do we do?

    Asked by greaterchicagochurch on October 15, 2012 at 01:07 PM

    We've recently received feedback from multiple sources that while attampting to fill out a secure form, a window has popped up with the message "unsafe site". Since we do accapt payment through jotform form, this is a concern.

    How can we resolve this? Is there a setting I need to change? Is it a possible security software issue with the user? If so, is there anything I can do?


    Thanks so much!

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    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 02:20 PM

    Indeed, this seems like an issue with the user's security programs such as Norton and the likes.

    May I ask for the URL of the webpage where the form is embedded? We will have to inspect the site and try to recreate this issue, if possible, and find a proper solution.