Square Payment Error - Form WAS working fine...

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    JKulp42757
    Asked on February 19, 2018 at 11:53 AM

    This form was working fine for several months...now I have clients saying they get an error message when trying to submit payment.  Please advise.


    Form is here: https://form.jotform.com/73045251284957

  • Profile Image
    Kevin_G
    Answered on February 19, 2018 at 01:34 PM

    Apologies for the inconveniences this may have caused to you. 

    I have cloned your form and integrated it on my end, as far as I can see it works on my end, here is my cloned form: https://www.jotform.com/80495111005950 

    The error seems to have happened due to some fields empty on the payment field, please try setting the field as required so none of the fields is empty and the users get the proper notification before to continue with the submission: 

    15190652101.png

    You may also try disconnecting your Square account and connecting it again, if the problem persists, please let us know.