Cancel our recent renewal - thanks!

Greetings -

Our Bronze plan was recently renewed on 4/7. We tried the platform for a special project last year, and ended up never using it, and no longer need the account.

Please process a refund to the same card that is under the account and downgrade our account to the free plan.

Let me know if you have any questions - thanks!

Scott Cole

Collectivity, CEO

Hello Scott,

Thanks for contacting Jotform Support. The reason why you were charged was due to the auto-renewal option being active on your account. We went ahead and issued a refund on your latest renewal on the Bronze Plan. We also canceled your account and downgraded it back to the Starter ( Free) Plan. Please allow for 7-10 business days for the funds to appear on your account.

Reach out again if there’s anything else we can help you with.