What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do enter new payment info.

    Asked by roxxstar on October 15, 2012 at 03:48 PM

    How do enter new payment info.? Plimus won't allow me to login.

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    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 03:55 PM


    Sorry for the inconvenience. We are aware of how hard it is to manage a subscription via Plimus, that's why we are on the process of migrating new subscriptions to FastSpring.

    Here's what I suggest: I will have your Plimus subscription cancelled, but I'll keep your account active so your forms will not experience any downtime, whatsoever. You will then have to upgrade anew using FastSpring, so it'll be easier for you to manage your subscription.

    Let me know if you're okay with this and I'll go ahead and apply the said changes to your account.

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    Answered by roxxstar on October 15, 2012 at 04:12 PM

    i just got my account info with plimus and updated payment info. should i still go ahead and switch for next month?

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    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 04:15 PM

    If you were able to update via Plimus, then there is no need to switch to FastSpring. The charge for this month was able to go through using your new payment method. Your subscription will automatically renew on Plimus.

    The FastSpring bit was just a suggestion. You may ignore it now that your account is already updated.

    Feel free to ask us if you require further assistance. Thanks!