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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mails não recebem formulários.

    Asked by bbernardes18 on October 15, 2012 at 04:07 PM

    Não consigo receber formulários nos e-mails contato@vipblindados.com.br e fernando@vipblindados pelo código:

    <script type="text/javascript" src="//form.jotformz.com/jsform/22816311310641"></script>

    E não consigo também receber formulários nos e-mails contato@gaiacriacoes.com.br pelo código:

    <script type="text/javascript" src="//form.jotformz.com/jsform/21275914695664"></script>

     

    Consigo receber somente nos e-mails como bbernardes18@gmail e outros do hotmail etc.

    Qual seria o problema?

    Page URL:
    http://www.jotformz.com/?formID=22816311310641

    E-mails jsform hotmail
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 15, 2012 at 05:23 PM

    Thank you for contacting us.

    Please configure your Email Notification to use real Sender E-mail:

    noreply@jotform.com

    That may help, as some email providers can filter email messages from 'fake' senders.

    1. Log into your JotForm account and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup and Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification".

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom).

    6. Set:

    Sender E-mail: noreply@jotform.com

    Note: You can use user's email as a Reply-to Email.

    7. Click "Finish" button.

    If that does not help, please let us know. We would be happy to help you.

  • Profile Image

    Answered by bbernardes18 on October 16, 2012 at 07:27 AM
    Bom dia,
    eu japliquei as alteraes que vocsolicitou que eu fizesse, mas mesmo
    assim n consegui resolver o problema os e-mails ainda n recebem.
    2012/10/15 JotForm Support Forum
  • Profile Image
    JotForm Support

    Answered by Rodjit on October 16, 2012 at 07:47 AM

    Hi bbernardes18,

    The email addresses contato@artvisualbrasil.com and contato@vipblindados.com.br that are associated with your forms are IN our bounce list.

    Result:

    contato@artvisualbrasil.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 553-'5.1.8 Sender address <0000013a66c538ec-8=567314c-0640-4fa8-9cf8-3f9441743d41-000000@amazonses.com> domain does not e=xist'

     

    Result:

    contato@vipblindados.com.br is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 553-'5.1.8 Sender address <0000013a66c54121-d=c58c0af-950b-4614-aa88-71777b8dc94c-000000@amazonses.com> domain does not e=xist'

    Done removing them in the list. To prevent this from happening again, please whitelist jotmails IP addresses. Guide, Whitelisting JotMails IP Addresses.

    Thanks

  • Profile Image

    Answered by bbernardes18 on February 26, 2014 at 09:30 PM
    LinkedIn
    ------------
    Eu gostaria de adicioná-lo à minha rede profissional no LinkedIn.
    -Bruno
    Bruno Bernardes
    Assistente de marketing na NTS do Brasil
    São Paulo e Região, Brasil
    Confirme que você conhece Bruno Bernardes:
    https://www.linkedin.com/e/cbthva-hs5erb77-6u/isd/20430429486/RBQkX9tD/?hs=false&tok=2UkSKVMN-fo681
    --
    Você está recebendo convites de conexão por e-mail. Clique aqui para parar de recebê-los:
    http://www.linkedin.com/e/cbthva-hs5erb77-6u/upz5cTkNndvgIwb9fV7GNHFl_ZODRUbgI7dY6ovXtCvucu8HNb/goo/jotformforum_138942%40interlogy%2Ecom/20061/I6573825270_1/?hs=false&tok=2-GwugpdOfo681
    (c) 2012 LinkedIn Corporation. 2029 Stierlin Ct, Mountain View, CA 94043 - EUA.

    ...
  • Profile Image

    Answered by Carina on March 10, 2014 at 09:26 AM
    Let us know please if you still need assistance. Thank you.
  • Profile Image

    Answered by bbernardes18 on March 29, 2014 at 09:50 PM
    LinkedIn
    ------------
    Eu gostaria de adicioná-lo à minha rede profissional no LinkedIn.
    -Bruno
    Bruno Bernardes
    Assistente de marketing na NTS do Brasil
    São Paulo e Região, Brasil
    Confirme que você conhece Bruno Bernardes:
    https://www.linkedin.com/e/cbthva-htdnxk9b-34/isd/20430429486/RBQkX9tD/?hs=false&tok=3miJ1tk2L63Cc1
    --
    Você está recebendo convites de conexão por e-mail. Clique aqui para parar de recebê-los:
    http://www.linkedin.com/e/cbthva-htdnxk9b-34/upz5cTkNndvgIwb9fV7GNHFl_ZODRUbgI7dY6ovXtCvucu8HNb/goo/jotformforum_138942%40interlogy%2Ecom/20061/I6787954279_1/?hs=false&tok=3X2rCzMHf63Cc1
    (c) 2012 LinkedIn Corporation. 2029 Stierlin Ct, Mountain View, CA 94043 - EUA.

    ...