Payments limit: Am I not allowed to use Paypal???

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    Asked on February 19, 2018 at 09:33 PM

    I set up a form for a fundraiser that has the Paypal button.  I just got an email saying 

    You have reached your JotForm payments limit

    It seems like you have reached your payments limit. Free accounts are limited to 1 payments / month. Your forms will be disabled on Tuesday at 12pm EST. Since we understand that it can be an inconvenience to have your forms stop working because you reached your payments limit, we'd like to remind you that you can upgrade and your forms will be running smoothly again.

    So now does that mean I just wasted my time using your service to create my form???  It's basically going to be useless to me??

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    Answered on February 20, 2018 at 02:40 AM

    Hello jodijode,

    You can use Paypal on your forms, however, we have certain payment limits for each type of subscription. Free users are limited to 1 payment submission per month. This is why you are no longer allowed to receive payments for the month. You may receive again another payment the next month, or you can upgrade your subscription now to receive more payment submissions. You can check out this pricing page for more information on different limits per subscription type:

    Feel free to let us know if you have other questions.


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    Answered on February 20, 2018 at 02:52 AM

    So I ultimately won't be allowed to use it the way I need to unless I pay extra.  I wish your site would have told me that before I wasted my time.

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    Answered on February 20, 2018 at 06:16 AM

    That information is actually presented on the pricing page:

    1519125352Screen Shot 2018-02-20 at 12.1

    Let us know if you need any further assistance.

    Thank you!

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    Answered on February 20, 2018 at 07:17 AM

    Because I was referred to your site for your "free" services I didn't think I needed to look at pricing.  When I tried to remove your JotForm banner from the footer, your site told me I would need to pay/upgrade to have it removed so why can't you also set something up letting people know if they want to use the form & have it re-direct to Paypal, you'll only be able to do it once a month?  I needed this form for a fundraiser so I'll be having people trying to send me money several times a day/week & now it's not going to work.  

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    Answered on February 20, 2018 at 09:23 AM

    We do apologize for the inconvenience caused. We try to improve our product everyday, and your feedback it highly valuable on that aspect. 

    So, I will escalate this thread to our next level support team, so they could pay attention to your concerns. 

    We will gladly assist you if you need more help.