- jodijodeAsked on February 19, 2018 at 09:33 PM
I set up a form for a fundraiser that has the Paypal button. I just got an email sayingYou have reached your JotForm payments limit
It seems like you have reached your payments limit. Free accounts are limited to 1 payments / month. Your forms will be disabled on Tuesday at 12pm EST. Since we understand that it can be an inconvenience to have your forms stop working because you reached your payments limit, we'd like to remind you that you can upgrade and your forms will be running smoothly again.
So now does that mean I just wasted my time using your service to create my form??? It's basically going to be useless to me??
- JotForm SupportliyamAnswered on February 20, 2018 at 02:40 AM
You can use Paypal on your forms, however, we have certain payment limits for each type of subscription. Free users are limited to 1 payment submission per month. This is why you are no longer allowed to receive payments for the month. You may receive again another payment the next month, or you can upgrade your subscription now to receive more payment submissions. You can check out this pricing page for more information on different limits per subscription type: https://www.jotform.com/pricing
Feel free to let us know if you have other questions.
- jodijodeAnswered on February 20, 2018 at 02:52 AM
So I ultimately won't be allowed to use it the way I need to unless I pay extra. I wish your site would have told me that before I wasted my time.
- JotForm SupportNik_CAnswered on February 20, 2018 at 06:16 AM
That information is actually presented on the pricing page: https://www.jotform.com/pricing
Let us know if you need any further assistance.
- jodijodeAnswered on February 20, 2018 at 07:17 AM
Because I was referred to your site for your "free" services I didn't think I needed to look at pricing. When I tried to remove your JotForm banner from the footer, your site told me I would need to pay/upgrade to have it removed so why can't you also set something up letting people know if they want to use the form & have it re-direct to Paypal, you'll only be able to do it once a month? I needed this form for a fundraiser so I'll be having people trying to send me money several times a day/week & now it's not going to work.
- JotForm SupportVictoria_KAnswered on February 20, 2018 at 09:23 AM
We do apologize for the inconvenience caused. We try to improve our product everyday, and your feedback it highly valuable on that aspect.
So, I will escalate this thread to our next level support team, so they could pay attention to your concerns.
We will gladly assist you if you need more help.