Greedy Changes to Payment Submission in Plans

  • Profile Image
    Asked on February 19, 2018 at 10:35 PM

    It's absolutely despicable that you changed the payment submissions you are allowed to use in your plans and never notified your customers.  I used to be able to accept 1,000 payment submissions in one month with a Bronze plan.  Now that number is TEN.  TEN PAYMENT SUBMISSIONS.  ONE PERCENT OF THE PAYMENT TRANSACTIONS I COULD ACCEPT BEFORE YOU GOT GREEDY.

    I've recommended your service to many of my non-profit customers.  I won't anymore.  Absolutely pathetic.

  • Profile Image
    Answered on February 20, 2018 at 03:33 AM

    We're sorry for the inconvenience this might have caused.

    While we realize this change may be difficult for some of our valued users, we trust you will understand. For many years, JotForm has made every attempt to avoid instituting these limits. However, due to increasing demand for online security and privacy, we can no longer avoid it. We simply refuse to compromise on the high quality of our products.

    In fact, we're the first, and the only online form building platform to provide the highest level of security possible to our users. JotForm is Payment Credit Industry Data Security Standard (PCI DSS) Service Provider Level I certified, the highest security available for a business that collects payments from, and integrates with, credit cards.

    Please let us know if we can assist you further.

    Thank you!