account still suspended

  • Profile Image
    christian delgado 
    Asked on February 20, 2018 at 08:36 AM

    hey good am'

     I emailed you guys Friday with regards to my account being suspended and was brought to my attention ws cause I asked for info on log in info for credit karma on my bankruptcy form I created \.

    I apologize I did not know it was a problem. the person responded and said the log in field would be removed and that my account would be active.

    please open my account I still cannot log in



    thanks!!

  • Profile Image
    gizem
    Answered on February 20, 2018 at 10:37 AM

    I assume that you mentioned about this account which has username 'bankruptcy'.

    I have checked this account and it is seen as active in our system. Can you try to log in your account again by clearing your browser's caches or trying another browser? 
    If the issue still persists, let us know.

    If you mentioned a different account, can you share the username with us? So, we can check the problem further. 

    Thank you.