Our account has been suspended

  • Profile Image
    CHristopher Drake 
    Asked on February 21, 2018 at 01:25 AM

    Hi Team,

    I am trying to log in and it says account suspended. I have had a quick search and maybe its because we have said password or something similar on a form. 

    Are you able to tell me which form, or what it was? As I really do not recall setting up a form that said that. 


  • Profile Image
    Answered on February 21, 2018 at 02:46 AM


    Phishing activity is detected in your following form (InstallmentPay Student).


    1519199077Screen Shot 2018-02-21 at 10.4

    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.

    Because of this situation your account is currently listed under suspended. If let us to delete these fields, we can remove these fields and cancel suspend action on your account.

    If you have any other question or comments, please let us know.

    Kind regards.

  • Profile Image
    Christopher Drake 
    Answered on February 21, 2018 at 06:24 AM

     That is fine, you can delete the form. 

  • Profile Image
    Answered on February 21, 2018 at 08:48 AM

    I have deleted the faulty fields from the form and reactivated your account with the username Fx2School.