- lendicoAsked on February 21, 2018 at 03:18 AM
I created an encrypted form some time ago, but suddenly the encryption key doesn't encrypt the data anymore. I already tried incognito mode in Chrome, like suggested in an earlier thread, but that also didn't help. I have 3 form submissions that I need urgently, but sadly I haven't received an answer on my question 2 days ago. How can I retrieve the data of those 3 form submissions?
- JotForm SupportAdrianAnswered on February 21, 2018 at 06:52 AM
I believe you mean to say that the key is not decrypting the data anymore.
Are you trying to view the submissions of a form but the key that you are uploading is not decrypting the data?
If that is the case, please make sure that you are using the right key.
(The key that you have downloaded when you encrypted the form)
Did you turn off the encryption in your form before and turn it on again?
NOTE: I am not suggesting you do this, just asking if you have done this.
Let us know if you are still facing issues.