Why can't i access my account?

  • Profile Image
    guest_22893643976066
    Asked on October 16, 2012 at 09:31 AM

    Hi, i have set up an account APMedicine and I thought i knew the password (still do) but it wouldn't let me in. I requested a new password but it hasn't arrived. I then requested another new password but it is saying my e-mail address sara@everyevent.co.uk is not in the system??

     

    Please can you help, I desperately need to access this account to get the information of registrants.

     

    I look forward to hearing from you asap.

     

    Kind regards

    Sara

  • Profile Image
    Rodjit
    Answered on October 16, 2012 at 09:39 AM

    Hi Sara,

    The account APMedicine is registered using the email address apm@everyevent.co.uk.

    Please do the Forgot Password option again and let us know if it doesn't send you the instructions so we can check.

    Thanks

  • Profile Image
    guest_22893643976066
    Answered on October 16, 2012 at 10:53 AM

    Hi, thanks for your reply, apm@everyevent.co.uk comes into the same inbox as sara@everyevent.co.uk and nothing has come in and i have tried 3 times but have had no e-mails through. I have also checked with our IT company and they have confirmed that it is not been caught by our server.

    Please help.

    Sara

  • Profile Image
    Rodjit
    Answered on October 16, 2012 at 01:09 PM

    Hi Sara,

    So it means that you have forwarder being setup from apm@everyevent.co.uk to sara@everyevent.co.uk. Please login to apm@everyevent.co.uk webmail and check its inbox to see if the emails aren't their. We'll wait you.

    Thanks