cdn.jotfor.ms being detected by antivirus software

  • bennybeaver
    Asked on April 15, 2024 at 6:11 PM

    cdn Screenshot 20

  • Sonnyfer JotForm Support
    Replied on April 15, 2024 at 11:25 PM

    Hi Cascadia,

    Thanks for reaching out to JotForm Support. I'm sorry you're having trouble with our cdn.jotfor.ms domain. Can you tell us what antivirus are you using? I'm also escalating this to our backend team to check why it's happening. We'll circle back to this thread as soon as we have updates to share.

    Thanks for your patience and understanding, we appreciate it.

  • bennybeaver
    Replied on April 15, 2024 at 11:39 PM

    I'm using the free version of AVG Antivirus.

  • Sonnyfer JotForm Support
    Replied on April 15, 2024 at 11:50 PM

    Hi Cascadia,

    Thanks for the additional information. I've included it to the escalation ticket to speed up the resolution of the issue.

    Meantime, let us know if there's anything else we can help you with.

  • Ishan Jotform Security
    Replied on April 18, 2024 at 6:33 PM

    Hi bennybeaver,

    Thanks for your patience. We got a confirmation from AVG that this false positive detection has been resolved.

    Reach out again if you have any other questions or if there is anything else we can help you with.

 
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