My form's link is not working.

  • Profile Image
    doudrop
    Asked on February 21, 2018 at 09:13 AM



    Same problem as before.

    One of our prospects fiilled out all the information in the form and sent it. The data never arrived at our jotform account. We were forced to call the prospect and gather all the info manually. 

    Can you find out why this is happening and prevent it from occurring again?

    https://form.jotform.co/62411976300854

    Thank you

  • Profile Image
    Ardian_L
    Answered on February 21, 2018 at 10:37 AM

    Can you please provide more information about the submission that you didn't receive? I have created a test submission on your form and I have received the autoreponder email and I can see the submission on your submissions page?

    1519227170EnglishNewAcc.png

    If the user didn't receive the autoresponder email I guess he was having issues to submit the form. Probably internet connection or browser related issues. If you have more information regarding the issue please let us know so we can investigate furthermore. Thank you!