Downloading all uploads is not working

  • Profile Image
    loz_hayes
    Asked on February 21, 2018 at 11:27 AM

    I clicked on "download all uploads" and a message box appeared stating I would receive an email when the file was ready for download. I did not receive an email. I have made this request several times. Please advise.

  • Profile Image
    John_Benson
    Answered on February 21, 2018 at 12:45 PM

    I tested the Download All Uploads and I received it instantly. Here's a screenshot of my email:

    1519235045523cf33123.png

    It might take longer to receive the email if the files are too big. May I know what time did you download the uploaded files?

    We'll wait for your reply. Thank you.

  • Profile Image
    loz_hayes
    Answered on February 22, 2018 at 04:06 AM

    I was waiting for 6 hours or so. The emailed links arrived shortly after you answered this question, 3 emails all at once. Coincidence or did you do something?


    Thanks.

  • Profile Image
    amy
    Answered on February 22, 2018 at 08:06 AM

    I think it is a coincidence.

    When I check your account, I see that you have got uploaded files which take up 13.50 GB space. This is the reason why your email delays. 

    If you have any other questions, please let us know.