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Alex FuAsked on April 15, 2024 at 9:41 PM
Hi support, my account is locked. I have reset the password. Can you help re-activate my account?
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Alex FuReplied on April 15, 2024 at 9:44 PM
Hi support, the email of the account is alex.fu@ycef.com . I have a lot of patients to do. So it is very urgent that need your help as soom as possible. Many thanks for the help.
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Mary JotForm SupportReplied on April 16, 2024 at 3:24 AM
Hi Alex,
Thanks for reaching out to Jotform Support. I checked the email alex.fu@ycef.com, and it is under a guest account. Could you please check if this is the correct email? Alternatively, please provide us any form links under your account, we can use it to locate your account.
Once we hear back from you, we'll be able to help you with this.