What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is disabled

    Asked by Novalto on October 16, 2012 at 12:02 PM

    When i fill in the blank of my form on facebook i've this message :

    Form Disabled
    This form has been disabled
    Details: Form did not pass status check

     

    Wan you explain me why ? What can i do ?



    Page URL:
    https://www.facebook.com/PassLoisirs/app_190322544333196

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    JotForm Support

    Answered by Goldo on October 16, 2012 at 01:18 PM

    I have checked your account and it is in good standing. The form seems to be working fine as well on the url you've provided. Can you please check if you are still having the issue.

    We will be waiting for your reply. Thanks!

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    Answered by Novalto on October 17, 2012 at 03:51 AM

    Hi, 

    I still have the issue. In fact this error message occurs when i clic on the submit button after filling in my form.

     

    https://www.facebook.com/PassLoisirs/app_190322544333196

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    JotForm Support

    Answered by idarktech on October 17, 2012 at 04:05 AM

    @Novalto,

    Can you view your form here? http://www.jotform.com/form/22852175825357

    If yes, please re-embed your form using this iframe code:

    <iframe allowtransparency="true" src="//www.jotform.com/form/22852175825357" frameborder="0" style="width:100%; height:910px; border:none;" scrolling="no"></iframe>

    Just let us know if this doesn't fixed it so we can check it further. Thanks!

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    Answered by Novalto on October 17, 2012 at 04:36 AM

    @idarktch

    i can't see my form with the link you give me, this message occurs 

    Invalid Form URL
    This form is not available for this domain.
    http://www.jotformeu.com/form/22852175825357

    (By the way, someone speak french ?)

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    JotForm Support

    Answered by idarktech on October 17, 2012 at 04:49 AM

    @Novalto,

    I have now submitted your issue to our higher team. They'll reply here once the problem is fixed.

    Thanks for reporting!

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    Answered by Novalto on October 17, 2012 at 04:57 AM

    Okay thank you very much !!

     

    (may be you should know that my account on jotformeu.com is suspended but not on jotform.com)

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    JotForm Support

    Answered by idarktech on October 17, 2012 at 05:04 AM

    Yes we are aware of that. 

    Thanks for your patience.

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    JotForm Founder

    Answered by aytekin on October 17, 2012 at 09:54 AM

    Form cache cleared and now it is working fine. 

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    Answered by Novalto on October 17, 2012 at 10:57 AM

    Thank you very much for your help !!!!