My form is disabled

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    Novalto
    Asked on October 16, 2012 at 12:02 PM

    When i fill in the blank of my form on facebook i've this message :

    Form Disabled
    This form has been disabled
    Details: Form did not pass status check

     

    Wan you explain me why ? What can i do ?



  • Profile Image
    Goldo
    Answered on October 16, 2012 at 01:18 PM

    I have checked your account and it is in good standing. The form seems to be working fine as well on the url you've provided. Can you please check if you are still having the issue.

    We will be waiting for your reply. Thanks!

  • Profile Image
    Novalto
    Answered on October 17, 2012 at 03:51 AM

    Hi, 

    I still have the issue. In fact this error message occurs when i clic on the submit button after filling in my form.

     

    https://www.facebook.com/PassLoisirs/app_190322544333196

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    idarktech
    Answered on October 17, 2012 at 04:05 AM

    @Novalto,

    Can you view your form here? http://www.jotform.com/form/22852175825357

    If yes, please re-embed your form using this iframe code:

    <iframe allowtransparency="true" src="//www.jotform.com/form/22852175825357" frameborder="0" style="width:100%; height:910px; border:none;" scrolling="no"></iframe>

    Just let us know if this doesn't fixed it so we can check it further. Thanks!

  • Profile Image
    Novalto
    Answered on October 17, 2012 at 04:36 AM

    @idarktch

    i can't see my form with the link you give me, this message occurs 

    Invalid Form URL
    This form is not available for this domain.
    http://www.jotformeu.com/form/22852175825357

    (By the way, someone speak french ?)

  • Profile Image
    idarktech
    Answered on October 17, 2012 at 04:49 AM

    @Novalto,

    I have now submitted your issue to our higher team. They'll reply here once the problem is fixed.

    Thanks for reporting!

  • Profile Image
    Novalto
    Answered on October 17, 2012 at 04:57 AM

    Okay thank you very much !!

     

    (may be you should know that my account on jotformeu.com is suspended but not on jotform.com)

  • Profile Image
    idarktech
    Answered on October 17, 2012 at 05:04 AM

    Yes we are aware of that. 

    Thanks for your patience.

  • Profile Image
    aytekin
    Answered on October 17, 2012 at 09:54 AM

    Form cache cleared and now it is working fine. 

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    Novalto
    Answered on October 17, 2012 at 10:57 AM

    Thank you very much for your help !!!!