- jmcveyAsked on February 21, 2018 at 05:54 PM
- JotForm SupportJanAnswered on February 21, 2018 at 08:19 PM
I checked this form and I found out that the previous submissions are encrypted. Upon checking, I can see that the Form Encryption is already disabled.
You need the encryption key to decrypt the responses. If you go to the Submissions page, a pop-up will appear asking you to upload the key. Please check this guide: How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page.
For more information, please check this article: Encrypted-Forms-and-How-to-Use-Them.
Hope that helps. Let us know if you have any questions. Thank you.