What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account yesterday and got an email today saying my account was disabled.

    Asked by julietownsend on October 16, 2012 at 02:01 PM

    Thank you for your order!Your order is currently processing. You will receive additional information via a separate email.Charges will appear on your bill as: FS *JotFormhttps://sites.fastspring.com/interlogy/order/invoice/INT121015-3009-15159 Julie Townsendjulie.townsend@rndc-usa.com 2316 Crest Park Dr Arlington Texas 76006 United States

     

    Order ID: INT121015-3009-15159 1 JotForm Premium Monthly $9.95 Monthlyhttps://sites.fastspring.com/interlogy/order/s/INT121015-3009-73183S Total: $9.95

    JotForm Support
    jotform@interlogy.com

    Here is a copy of the email I received from you yesterday.Below is a emal I received from you today.Dear julietownsend,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=julietownsend

    Thanks for using JotForm,

    JotForm Team

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    JotForm Support

    Answered by NeilVicente on October 16, 2012 at 02:24 PM

    We're sorry for this mistake. Apparently, your username wasn't carried over to the upgrade transaction.

    I have already fixed this so your account should be good to go.

    Please do contact us again if you have other queries or concerns.

    Thank you!