I upgraded my account yesterday and got an email today saying my account was disabled.

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    julietownsend
    Asked on October 16, 2012 at 02:01 PM

    Thank you for your order!Your order is currently processing. You will receive additional information via a separate email.Charges will appear on your bill as: FS *JotFormhttps://sites.fastspring.com/interlogy/order/invoice/INT121015-3009-15159 Julie Townsendjulie.townsend@rndc-usa.com 2316 Crest Park Dr Arlington Texas 76006 United States

     

    Order ID: INT121015-3009-15159 1 JotForm Premium Monthly $9.95 Monthlyhttps://sites.fastspring.com/interlogy/order/s/INT121015-3009-73183S Total: $9.95

    JotForm Support
    jotform@interlogy.com

    Here is a copy of the email I received from you yesterday.Below is a emal I received from you today.Dear julietownsend,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=julietownsend

    Thanks for using JotForm,

    JotForm Team

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    NeilVicente
    Answered on October 16, 2012 at 02:24 PM

    We're sorry for this mistake. Apparently, your username wasn't carried over to the upgrade transaction.

    I have already fixed this so your account should be good to go.

    Please do contact us again if you have other queries or concerns.

    Thank you!