Why can't I view submission with shared forms?

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    Asked on February 22, 2018 at 09:22 AM



    I can't access the submissions for the forms that has been shared with me. Regardless of what form, all I get is the submission ID, IP adress and submission date but not the actual data. Could you help us out?



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    Answered on February 22, 2018 at 10:46 AM

    You can try unchecking the option to store data on European server only.

    Go to: https://www.jotform.com/myaccount/data


    Uncheck it and move the data to US server and check back again.

    Let us know if you have any further query.