PDF Form: All of my text box are blurred or blank.

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    Asked on February 22, 2018 at 09:32 AM

    I am using a jot template when I convert it in PDF format all of my text box are blurred or blank.  the fileds are correct its just the text that are not showing.

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    Answered on February 22, 2018 at 10:59 AM

    Can you please share a screenshot of the problem and we will take a look? The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    You may also like to take a look at the following guide as well for more information on PDF forms:  https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points 

    We will wait for your response.

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    Answered on February 22, 2018 at 11:27 AM


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    Answered on February 22, 2018 at 01:24 PM

    I cloned your form ,converted it to pdf form and  I replicated the issue.

    It seems that some fields are not rendering properly and are stretched when converted to pdf format.

    I will escalate this issue to our second level , so that they can check it our further.

    We will let you know via this thread if we have updates.