Jotform App: Unable to make payments

  • FrenchRyan
    Asked on April 16, 2024 at 9:55 AM

    My app "Tickets & Events" is now allowing for payment processing.

    Jotform Thread 13935111 Screenshot
    Page URL: https://www.jotform.com/app/241013697733154
  • Jemuel JotForm Support
    Replied on April 16, 2024 at 11:12 AM

    Hi Ryan,

    Thanks for reaching out to Jotform Support. Could you try disconnecting and then reconnecting your Stripe Integration? Sometimes, this can resolve the issue. Let me show you how:

    1. In App Builder, click on the Product field.
    2. Click on Store Properties.
    3. Under Payment Integration, click on the Gear icon.
    4. Under Connect to Stripe, click on the dropdown and select Disconnect. Now, you can reconnect your integration again. Jotform App: Unable to make payments Image 1 Screenshot 20

    Keep us updated and let us know if you need any more help.

 
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