I cannot log in. My user name and password is correct.

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    Charisse Palmer 
    Asked on February 23, 2018 at 09:49 AM
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    BDAVID
    Answered on February 23, 2018 at 10:27 AM

    Your account username "charisssep" has been suspended due to violation of terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    1519399576creditcard.png

    Asking for credit card information is not allowed. If you want to have your account reactivated, we will need to delete those fields first.

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    C. Palmer 
    Answered on February 23, 2018 at 10:32 AM

    Yes delete those fields.  I am a newbie at this and my apologies.

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    BDAVID
    Answered on February 23, 2018 at 10:44 AM

    The field have been deleted, and your account has now been activated. If you need to process payments at a later time, please check this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization