Sub-user account: cannot add new recipient email in the form created under main account

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    mstacy
    Asked on February 23, 2018 at 11:07 AM

    When I added email addresses to a form so they are forwarded as needed, they won't stayed saved. The next time I go into the form and look if only has mine. 



    Screenshot
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    Welvin
    Answered on February 23, 2018 at 11:58 AM

    I checked this on your account, and I was able to replicate the problem. It seems to be a glitch with sub-user account permission. I have escalated this matter to our backend team for further checking. We will keep you updated.

    In the meantime, please ask the main account to add you as the recipient of the form or add new notification email template and use your email address as the recipient. That should work. 

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    arif
    Answered on February 26, 2018 at 05:44 AM

    Hi,

    This should be fixed now.

    Kind Regards