- erinclare6Asked on February 23, 2018 at 03:17 PM
Hello! I've recently used your service integrated with Box and the first submission went through as planned to a folder I created from my Box account. The second submission was rerouted to land in a folder where I have Editor level permissions and did not create/own the folder. While JotForm shows as recieving the submission, the documents have not synced to the folder. Can you help me troubleshoot this?
- JotForm SupportVictoria_KAnswered on February 23, 2018 at 05:00 PM
I have checked the form, you might refer to, and it seems that you need to refresh your Authentication.
Afterwards, you're supposed to see which folder is set up for submissions.
Hope this helps! Do not hesitate to get back to us if you need more help.
- erinclare6Answered on February 26, 2018 at 10:54 AM
That worked! Thank you Victoria :)