Jotforms and Microsoft 365

Hi we are currently using Jotforms (Silver) for our Online Booking System. We are currently using a Google platform for emails etc.

We are in the process of moving to Microsoft 365 and we have been told that our Jotform solution will not work on the M365 platform.

Can you please suggest how we might be able to solve this. Is there a way for Jotforms to work on the M365 platform.

Hi DFS_Auckland,

Thank you for reaching out to Jotform Support. Are you trying to set up SMTP using Microsoft 365? If you're using Outlook, keep in mind that SMTP client email submissions (also known as authenticated SMTP submissions or SMTP AUTH) are used in the following scenarios in Office 365 and Microsoft 365:

• POP3 and IMAP4 clients. These protocols only allow clients to receive email messages, so they need to use authenticated SMTP to send email messages.
• Applications, reporting servers, and multifunction devices that generate and send email messages.

The SMTP AUTH protocol is used for SMTP client email submissions, typically on TCP port 587. SMTP AUTH supports modern authentication (Modern Auth) through OAuth and basic authentication. For more details, please check to Authenticate an IMAP, POP, or SMTP connection using OAuth. Additionally, I suggest using either 587 or 2525 ports when setting up your SMTP since these two ports are considered the best ports for modern use.

Keep us updated and let us know if you need any more help.