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Ryan_HayesAsked on April 16, 2024 at 5:20 PM
Hello. When a form is submitted that contains pictures, it doesn’t allow the picture to open when opening the response email. You click on the picture link and it says error
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Mightor JotForm SupportReplied on April 16, 2024 at 7:03 PM
Hi Ryan_Hayes,
Thanks for reaching out to Jotform Support. You're getting the error page because of the default Security restriction set in your account. You will need to be logged in to the same browser where you have an active Jotform session to view the uploaded files. Check out the steps and screenshot below on how to change the Security Settings in your account and easily view the uploaded images on email notifications.
- Log in to your Jotform Account and click on your Profile Picture.
- Click Settings.
- Then go to the Security tab.
- Untick Require log-in to view uploaded files.
Give it a try and let us know how it goes.