PDF Customize is not working properly.

  • ecoutinho
    Asked on February 24, 2018 at 8:50 PM

    Dears, Problems related to PDF customization have not been resolved yet! I remember that I have mentioned these problems a few times. The forms are good overall. But to decide to sign paid version there can be no flaws that compromise reliability.


    Jotform Thread 1396056 Screenshot
    Page URL: https://form.jotformz.com/80457082894668
  • Nik_C
    Replied on February 25, 2018 at 3:27 AM

    UPDATE: We are excited to announce that we have just released the new version of JotForm PDF Editor.

    I cloned and tested your form, but I wasn't able to replicate this problem.

    But, when I tested on your form, I see that some fields are not showing properly.

    Are you able to reset your PDF design?

    Since, again, when I tested your default design, it worked fine.

    Please confirm (or if we can reset PDF for you)?

  • ecoutinho
    Replied on February 25, 2018 at 8:08 AM

    you can reset and do whatever it takes to solve it. however, as already reported before, the problem of PDF cutomize is with TEXT FIELDS. Some bug, I think.


    1519564101Capturar2 Screenshot 10

  • Adrian
    Replied on February 25, 2018 at 8:56 AM

    I have checked the option to Show Headers and Texts in the PDF.

    1519566861checkHeaders Screenshot 10

    After this, I have reset the PDF Design for your form.

    1519566899resetedPDF Screenshot 21

    The PDF text fields are displaying properly now.

    1519566930resetPDF Screenshot 32

    You can check yourself and let us know if you need further assistance.

  • ecoutinho
    Replied on February 25, 2018 at 10:04 AM

    great! I had forgotten the option to Show Headers and Texts in the PDF. Thank you!

    just one more question:

    in the "thank you page" - is there a way to insert a function or button to print the PDF directly from the browser?
  • Adrian
    Replied on February 25, 2018 at 11:20 AM

    Since this question is not related to the original, I have created a separate thread for it and will answer there shortly.

    https://www.jotform.com/answers/1396338

  • eugene
    Replied on October 24, 2018 at 1:24 PM

    UPDATE: We are excited to announce that we have just released the new version of JotForm PDF Editor.