What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am i not getting all my forms into my email?

    Asked by sourceithawaii on October 17, 2012 at 06:06 PM

    i think the server for jotform is not sending out the form information to my email.

    I believed i set up the form correctly.

    i tried to have send test button....as well as soon below

    but i didn't get any email sent to that email address.


    Can someone help me?



  • Profile Image
    JotForm Support

    Answered by Mike_T on October 17, 2012 at 06:17 PM

    Thank you for contacting us.

    Your email was added to our bounced list due to the following reason:

    5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried to reach does not exist. Please try\n5.1.1 double-checking the recipient's email address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 http://support.google.com/mail/bin/answer.py?answer=3D6596 o11si7749085qcx.118" 

    We have removed your email from the bounced list, so please re-check email delivery now.

    Please note that Test Email button is sending emails to the account email address only.

    Also, it is recommended to use real Sender E-mail address noreply@jotform.com in your email notification.

    Please feel free to contact us if you need any further assistance.