Why am i not getting all my forms into my email?

  • Profile Image
    Asked on October 17, 2012 at 06:06 PM

    i think the server for jotform is not sending out the form information to my email.

    I believed i set up the form correctly.

    i tried to have send test button....as well as soon below

    but i didn't get any email sent to that email address.


    Can someone help me?



  • Profile Image
    Answered on October 17, 2012 at 06:17 PM

    Thank you for contacting us.

    Your email was added to our bounced list due to the following reason:

    5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried to reach does not exist. Please try\n5.1.1 double-checking the recipient's email address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 http://support.google.com/mail/bin/answer.py?answer=3D6596 o11si7749085qcx.118" 

    We have removed your email from the bounced list, so please re-check email delivery now.

    Please note that Test Email button is sending emails to the account email address only.

    Also, it is recommended to use real Sender E-mail address noreply@jotform.com in your email notification.

    Please feel free to contact us if you need any further assistance.