Receiving test messages but not receiving from actual form.

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    Asked on October 17, 2012 at 10:37 PM


    I set up jotform and I am receiving test messages but not actual messages from the form on-site.  I checked my spam folder and messages are not on there.  Messages are going to the jotform inbox but are not being forwarded to my email.  Please advise.  Thanks in advance!

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    Answered on October 17, 2012 at 11:09 PM

    Your email address , which is configured into the email alert of your form , was IN our bounce list , according to the system , this is the reason your email servers have answered to ours

    Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'

    Should you need further assistance, let us know