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    Trouble with File Upload in Form

    Asked by curciofence on October 17, 2012 at 10:42 PM

    I have sent several test and on site emails from www.katyfencerepair.com and the "attached files" never seem to go thru. I tried w/ default email, then personal and then both ...nothing. 

    Please Help.



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    Answered by jeanettebmz on October 17, 2012 at 11:29 PM

    I see you are using the Filepicker.io upload button, which is inttended to upload any file from the Cloud or from the local drive. 

    I just checked your submissions and I was able to see some links to files. Filepicker.ior allows you to upload files already stored in the cloud (dropbox, flickr,  gmail, ftp servers, etc) . When they send a file from their local drive, you'll see also a link to the file which is stored into our servers


    Please set the sender email address to noreply@jotform.com , as I see you have not selected anything on that field .  Also, choose a field from your form for the sender name field . Ussually , the  name field of your form should go there.


    I hope this helps you to have your form up and running. Do not hesitate to look for more assistance


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    Answered by Joe on October 17, 2012 at 11:40 PM

    Thank You for your response. I made the changes you suggested. However, I was referring to the fact that the "uploaded files" do not get forwarded, I guess it is, to my emails listed. cur...gmail.com  |  info...repair.com

    When I recieve the message in these emails, the ones that go to my phone, there is no attached files. Any ideas?

    Thanks Again Jeanette

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    Answered by jeanettebmz on October 18, 2012 at 12:30 AM

    Uploaded files will not get forwarded , they are either hosted into our servers and all you recieve into your email is  a link to them. If your users upload files from the Cloud, they will also be hosted into those servers and you'll get an external link to them .

    However, there is a workaround I can suggest to you ,  and it is about to integrate your form with dropbox. That way, you will actually recieve the file itself instead of a link.

    I hope my explanation helps better