- Glypt0dantAsked on February 26, 2018 at 12:14 PM
Responses are visible via email notification, but they do not load if we are trying to access them directly from our jotform account. Just keeps saying its, "working . . . "
- JotForm SupportEltonCrisAnswered on February 26, 2018 at 01:49 PM
I checked the submissions in one of your Card form https://form.jotform.com/80454347588164 and the encryption wizard appears. I can't proceed with checking your submissions since it is protected with a private key.
If this doesn't happen on your end, it could be due to the private key file that is saved in your browser. Clearing your browser's cache will delete the private key file that is saved in your browser. You can then re-upload the private key file after. Can you please try to do that and see if this helps? Here's how to clear your browser's cache.
If the problem persists, please provide a screenshot of your browser while the browser console window is opened so we can check if there are errors.
- Glypt0dantAnswered on February 26, 2018 at 04:48 PM
I cleared the cache and then re-uploaded the key when prompted but I had the same issue - it just keeps trying to load the responses but never finishes.
- JotForm SupportJohn_BensonAnswered on February 26, 2018 at 07:33 PM
I created a Card form and enable encryption to test it further. Unfortunately, I was not able to replicate the issue. I also cloned your form to test it and I was able to decrypt the submission. Here's a screen capture of my first test:
Could you please try disabling the Review Before Submit feature? You can disable it in the Form Settings section.
If the issue still persists, please try testing it using Google Chrome Incognito. Here's a guide: How to browse in Private
Let us know how it goes. Thank you.