How to remove captcha upon submitting the form?

Hi,

I want to remove the hcaptcha check after forms submission.

This check is displayed almost all the time for my users ( most of them are living in Tunisia ) and it is very annoying for them.

Could you whitelist my account please?

Thank you

Hello Hachicha,

Thanks for reaching out to Jotform Support and we’re sorry you’re having trouble with this. If the captcha is still appearing when a user submits the form, our anti-spam system is probably triggering it. To decrease the likelihood of spam submissions to your form, a captcha is used. Please note that the captcha is an anti-spam feature and it usually appears when the system detects that multiple submissions are being sent from a certain IP Address in a short period of time. 

To resolve this, please advise your users to wait for around 10-20 minutes before submitting the form again. They can also try refreshing their internet connection, and possibly get a different IP Address. But since you're on a paid plan, I have also whitelisted your account to remove the captcha when submitting the form. If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Keep us updated and let us know if you need any more help. 

Hi,

Thank you very much for your quick response.

Everything seems to be ok now, and the hcaptcha seems to be no more displayed.

Thank you !!