Salesforce Integration: Error - API is not enabled

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    klively7
    Asked on February 26, 2018 at 04:23 PM

    Hi,


    I am trying to integrate my form to my Salesforce.  I have gone as far as the attached screen shot.  It shows API not enabled for this Organization or partner.  I spoke to salesforce and they told me to contact you to see if you provide the API and something needs to be enabled on your end or if there are instructions you can provide them in order to allow the integration.  


    Thanks so much

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    aubreybourke
    Answered on February 26, 2018 at 05:51 PM

    Just looking at previous threads. I don't know why SF are saying its up to us. Because it isn't. From what I understand Salesforce integration is based on Web Services API, and that API is available for their Enterprise and Unlimited packages only. So they should have told you to upgrade your account with them for it to work.

    Please let us know what they say. If they are certain its not on their side I could escalate the issue here to our developers. But looking at previous answers they all point to a SF upgrade:

    https://www.jotform.com/answers/123104

    https://www.jotform.com/answers/648113

    https://www.jotform.com/answers/396516

    https://www.jotform.com/answers/114510