- ocactivitiesAsked on February 26, 2018 at 04:56 PM
I use Jot form for my after school program where families register. A parent tried to register early this morning but when she clicked submit it froze and said "please wait". I tried it a little later and it did the same to me. I tried it again and it's been several hours but it stills frozen is there way to fix this?
- JotForm SupportBDAVIDAnswered on February 26, 2018 at 07:36 PM
What is the form in question? If your form is embedded in a webpage, please share the URL of the webpage where the form is embedded, so we can test it, probably the embedding code is conflicting with your site's code.
- ocactivitiesAnswered on March 01, 2018 at 02:04 AM
Unfortunately the link is still freezes at 'please wait' when the submit button is pressed.
- JotForm Supportashwin_dAnswered on March 01, 2018 at 06:26 AM
I'm sorry for the trouble caused to you.
I did test your form and I am able to replicate the issue you are having. I do not see any issue in your form and not sure what is causing this issue. I am reporting it to our backend team. We will get back to you as soon as we have any update form them.