My account was autosupended while I was making a form

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    Shawna 
    Asked on February 26, 2018 at 07:30 PM

    My account was autosupended while I was making a form. I'm not sure what happened. Can you fix? I just opened this account about 20 minutes ago.

    Shawna

  • Profile Image
    Welvin
    Answered on February 26, 2018 at 11:08 PM

    You have been auto suspended due to the nature of the whole form. You are asking for personal information in the form including the driver license field which makes our system filter to tagged the form as a possible phishing form. 

    We allow this type of form, and I have already reactivated your account. But we suggest following the below recommendations:

    1. Add a sort of agreement in the form for them to agree to provide their personal information. You can use this widget to do that:

    http://widgets.jotform.com/widget/scrollable_text 

    2. Add an e-Signature field to the form for them to sign, and confirm that they allow submitting their driver license information. You can follow this guide for our e-signature widgets:

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form


    Please let us know if you have other concerns with respect to this issue.