Image picker: Using images from Dropbox isnt working

  • ibmemessage
    Asked on February 27, 2018 at 1:11 AM
    Jotform Thread 1397986 Screenshot
  • Victoria_K
    Replied on February 27, 2018 at 4:38 AM

    Upon checking your form 80395744884168, I have found that the images you added to Image Picker widget were removed. 

    1519724211The Easiest Online Form Builde Screenshot 10

    1519724309Box Free Online File Storage Screenshot 21

    Please replace the links with correct and check if the issue persists. 

    Let us know if we can help more.

  • ibmemessage
    Replied on March 12, 2018 at 1:59 PM

    we are still experiencing issues with this. We have rehosted a lot of our links and they still don't load. can someone assist here?

  • aubreybourke
    Replied on March 12, 2018 at 3:02 PM

    If you have removed them, and then added them again in Dropbox they will have different URLs than previously. You will need to insert the new URL's in your image picker.

    Please try that first. And if you get stuck then get back to us.

  • ibmemessage
    Replied on March 12, 2018 at 3:08 PM

    We redid the links and they still aren't loading. None of them are loading now. :/

  • aubreybourke
    Replied on March 12, 2018 at 4:01 PM

    Yes I see the problem. The files aren't accessible.

    1520884746glcuy Screenshot 10

    Its not a JotForm issue. You need to contact Box support.

    Box Support

    The problem is on their side.

    Once you can download your files manually then update the URL's in JotForm.