I paid for the full year, thinking I was only paying for a month.

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    Jjeffrey19
    Asked on February 27, 2018 at 01:49 AM

    I paid for the full year, thinking I was only paying for a month. I would like to stay at the silver level, but only pay per month. Do I need to cancel everything and start over? Or can you refund me the difference between the $39 a month and the $390 I was charged?



    This is a re-post of a comment on How to Upgrade My Account

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    Nik_C
    Answered on February 27, 2018 at 04:59 AM

    I checked your account and I see that the plan is adjusted already, you're on monthly plan, a yearly charge is refunded already.

    Let us know if you have any further questions.

    Thank you!