Email recipient conditions error

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    KellyCollier
    Asked on February 27, 2018 at 12:01 PM

    Hello! 

    I just went to adjust my form, which had previously been sending responses to multiple team member's emails, and when I went to save my changes (in "equals to" field), I got an error stating that if I want to send responses to multiple emails, I need to upgrade my account? I was not, however, adding any more recipients for this email "send to" condition, only changing the condition for which an email was sent. Which I can not do or save due to this error message. This condition has already been sending responses to multiple emails for months now. 

    Have the capabilities with my free account suddenly changed? Or is there some other glitch causing this error? 

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    Adrian
    Answered on February 27, 2018 at 01:12 PM

    I see that you have created 4 Email Notifications on your form.

    Users in the FREE plan can only create one Email Notification now. That is why you cannot upgrade the condition. Also, the number of recipients of that Email Notification is limited to 1.

    We are sorry for the inconvenience.

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    KellyCollier
    Answered on February 27, 2018 at 01:20 PM

    Hi, 

    Is this a new policy? Seems like it was abruptly changed without prior notification to current users.  

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    Adrian
    Answered on February 27, 2018 at 01:30 PM

    Yes, this was changed recently.

    We apologize that you did not receive a proper notice of this change.