- mfeoreAsked on February 27, 2018 at 12:59 PM
Why were the forms gone? Can you let us know what happened?
- JotForm SupportdavidAnswered on February 27, 2018 at 01:03 PM
This should now be fixed. Sub-users can now view the shared folder once again. Let us know if they are still unable to do so and we will be happy to have another look.
- mfeoreAnswered on February 27, 2018 at 01:05 PM
David- could you let us know why the access disappeared, please?
- JotForm SupportTREVONAnswered on February 27, 2018 at 02:08 PM
Apologies for any inconviniences caused.
Earlier on we had an issue with Sub-User accounts not being able to view shared folders, this was a bug/error in our system but our develoment team was able to resolve the issue.
once again our sincere apologies for any inconviniences caused.