404 Error Message when Viewing the Attachments in Notification Email

Some files are uploaded according the required type and size limit, but they cannot be opened by clicking on the e-mail links. I just see a 404 error message.

Please check these attached files as examples:

https://www.jotform.com/uploads/vendas504/241074421870653/5891826709011944828/AtendimentoInstalaSol_PassoAPasso.jpg

https://www.jotform.com/uploads/vendas504/241074421870653/5891826709011944828/Guia%20CEPs%20Caldas%20Novas-GO.pdf

May you please verify what happens?

Thanks in advance.

Hi InstalaSol,

Thanks for reaching out to Jotform Support. I understand how frustrating this is for you, and I’ll do my best to help you. When a user attempts to access images or attachments while not logged into their Jotform account, you'll see a 404 error message as part of our privacy policy option. To make them accessible without logging in to Jotform, let me show you how:

1. Click your Profile Picture in the top-right corner of the navigation.
2. To view the profile page for your account, click on your name.
3. Navigate to the Security tab.
4. Under the Privacy settings, uncheck the box that says Require log-in to view uploaded files, and you're done!

That's it! Reach out again if there’s anything else we can help you with.

Great, it worked properly! Thank you!