What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder working inconsistently

    Asked by matthewwood on October 18, 2012 at 11:48 AM

    Hi - Autoresponder email confirm appears to be working inconsistently - any other reports or fixes please? Thanks

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    JotForm Support

    Answered by Deygus on October 18, 2012 at 12:57 PM

    I have tested and been using this on some of my forms previously and it is working correctly. Could we please have the link or form id to the form that is giving you trouble with your autoresponder on this way we can investigate the problem further for you?

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    Answered by matthewwood on October 18, 2012 at 01:07 PM

    Deygus - here is the form link or form id.

    I also find that the forms in 'My Forms' seem to randomly disable themselves - ho wdo I stop this please ?


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    JotForm Support

    Answered by NeilVicente on October 18, 2012 at 02:59 PM


    You have set a submission limit of '5' for forms Hearts and Butterflies Order and Clone of Hearts and Butterflies Order. Remove this limitation to prevent your forms from getting disabled.

    Please refer to the image below to learn how to change it. Do not forget to save your form afterwards.


    As for the autoresponder issue, may I ask which of those two forms are giving you problems?