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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form not working in Internet Explorer?

    Asked by Samm White on October 18, 2012 at 12:02 PM

    I have a form here: http://thecrosssaves.org/hallowbaloo/

     

    It works fine in both Chrome and Firefox, but appears blank in Internet Explorer.  I get the error:

    Message: Access is denied.

    Line: 59
    Char: 9
    Code: 0
    URI: https://secure.jotform.com/jsform/12755936421?appendTo=js-form-content&&_=1350576026436

    Why is access denied to my form in IE?

    Thanks,


    Samm

    Page URL:
    http://thecrosssaves.org/hallowbaloo/

    JotForm message jsform secure.jotform.com
  • Profile Image
    JotForm Support

    Answered by abajan on October 18, 2012 at 01:00 PM

    Hi Samm

    In which version of IE and on which operating system (OS) are you experiencing this problem. I haven't been able to replicate it on my end.


    Wayne

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    Answered by RhinoForms on October 18, 2012 at 01:44 PM

    Windows XP and IE8

    Thanks,

    Samm

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    Answered by RhinoForms on October 18, 2012 at 02:51 PM

    Lightbox, iframe, and embed all did not work.  I did get it working with a popup.  Would still like to know how this might be fixed for future reference.  Popups are the worst and can be blocked rather easily.

    Thanks,

    Samm

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    JotForm Support

    Answered by Mike_T on October 18, 2012 at 04:28 PM

    Thank you for provided information.

    The problem may be related to SSL certificate, script conflict or some other reason.

    Can you please create a test page with lightbox/iframe on your website that we can check? Then, we will try to proceed with the further investigation.

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    Answered by RhnioForms on October 22, 2012 at 11:12 AM

    The test page is here: http://thecrosssaves.org/testingpage/ (uses lightbox).  Works fine in Firefox an Chrome, but does not work in IE8 or IE9.

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    JotForm Support

    Answered by idarktech on October 22, 2012 at 11:28 AM

    Hi,

    Replace your current DOC TYPE to this, this might help fixed the lightbox positions issue on IE browsers.

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN" "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd">


    If that doesn't help, try to reset your IE8 browser settings this might also help.

    Thanks!

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    Answered by bijuthotta on January 21, 2013 at 12:35 PM

    HI,

     

    I have the same issue of forms not showing in IE or Chrome after installing SSL certificate. from the answers above, i guess its a common problem. what can i do to rectify it? your help is greately appreciated. 

     

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    JotForm Support

    Answered by Welvin on January 21, 2013 at 01:14 PM

    Hi,

    Have you followed what my colleague idarktech suggested above about the doc type declaration? That might help, if not please let us know. Also, please share with us the URL of the page where the form is embedded so we can check.

     

    Thank you.

  • Profile Image

    Answered by bijuthotta on January 21, 2013 at 01:18 PM

    HI,

     

    thank you for the quick reply. much appreciated. i solved the issue using the iframe code. thanks again.

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    JotForm Support

    Answered by idarktech on January 21, 2013 at 01:39 PM

    @bijuthotta

    Glad to hear you've managed to sort this out.

    If you have any JotForm related questions, just let us know here.

    Thank you!

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    Answered by chagen on June 13, 2014 at 03:37 PM

    I have the opposite problem, IE works fine, but Firefox, whether I embed or pull in source, or as an Iframe it won't show.  Any ideas?
  • Profile Image

    Answered by Graciela  on November 14, 2014 at 07:13 PM

    Hi,

    I have two forms from JotForm in my websites and they're not working with Internet Explorer and Morzilla. They are only working with Chrome...What can i do to fix this

    ?