Data Export: uploaded PDFs and Images are empty or cannot be opened

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    Asked on February 28, 2018 at 11:03 AM


    Il y a un problème lors du téléchargement des données. Le dossier que l'on reçois par mail avec l'ensemble des données est vide. Tous les fichiers joints au formulaire sont inexistants. 

    Pouvez vous faire quelque chose c'est très gênant.


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    Answered on February 28, 2018 at 12:29 PM

    I checked and can confirm that the files are empty or give you an error when you open them. However, I think this because you have deleted the submissions right after you requested the export. You should have downloaded the Zip first before deleting the submissions. 

    I have escalated this to our backend team. We can't promise any timeframe for this, but if there are updates, you should know it via this thread.