Check option goes to paypal

Hello

I am doing some testing on this form. Before, I had Paypal Business set up and the submit buttons were not working, leading to a 'please wait' sign and not showing up in the tables.

Now I currently am testing Paypal Personal. I am not able to test the 'paypal/credit' option, but when I test the 'check' option, it brings me to login to Paypal.

Somehow the submit button for the 'check' option ends up in Paypal when it shouldn't. What should I do?

Could you test the 'check' option as well to see what I mean?

Thank you

Hi Playful EMDR,

Thanks for reaching out to Jotform Support. I understand how frustrating this is for you and I’ll do my best to help you. Could you grant us permission to test on your form directly? We'll only do this after getting your confirmation.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

Yes please test the form directly.

Hi annbeckleyforest,

Thanks for getting back to us. I did a test submission to your form and it works as expected. Check out the screencast below to see my result:

Like what you see in the screencast above, I was redirected to the Thank You page after I clicked on the Submit button. Is your form embedded on a website? If so, can you share the link where your form is embedded?

Once we hear back from you, we'll be able to help you with this.