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jrobertsideasAsked on April 17, 2024 at 9:54 PM
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Aries JotForm SupportReplied on April 17, 2024 at 10:28 PM
Hi Jerry,
Thanks for your patience. You can achieve this by integrating PayPal payment processor and turning on required field on the product field settings. As I can see, you have already integrated PayPal as your payment processor on your product list. In that case, all you have to do is turn on the required field on the product list, so customers will have to enter their payment details before they submit the form. Let me show you how with the cloned version of your form:
1. In form builder, click on the product list.
2. Then click on gear icon to access the settings.
3. And click on the button to turn on the required field.
Give it a try and let us know if you have any other questions.
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jrobertsideasReplied on April 17, 2024 at 10:35 PM
Aries,
You suggest I have selected PayPal. Do I have an old account here that I don't remember setting up?
I thought the account opened today was my first and only. I took no action today to set up anything.
Thanks
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Jessica JotForm SupportReplied on April 18, 2024 at 1:45 AM
Hi Jerry,
Thanks for reaching back to Jotform Support. It looks like my colleague is referring to this form that is available in your form. You might have accidentally added a payment processor into your form, but the payment processor had yet to be connected to your account, otherwise, it'll show as "Connected".
Let us know if you need more help.