Unable to access PDF's

Hi there,

We have had a few staff members say that normally they receive a PDF attachment with JotForm emails; however, now it is being sent as a link and the link is not working (snapshots below).

We have also had a consumer say the PDF isn't being sent through or a link.

Hello selectability,

Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results: 

Usually, a PDF link is provided instead of a PDF file when the email attachments' size exceeds 5MB. However, I do not see any file upload fields in your form that can cause the issue. Can you please remove the notification email and create a new one to fix the issue? Let me help you do that: 

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

Also, the error showing when accessing the pdf link will show when you try opening the file and it opens to a browser where your Jotform Account is not logged in. Do note that by default, only the account owner has access to the data submitted on forms and that you need to log in to your account first on the same browser you are accessing the data to avoid the error. 

To let other users see the attached files, we just need to disable the requirement to Login to View Uploaded Files. When we do this, anyone with the link to the files uploaded on your forms can download them. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

Give it a try and let us know if you need any help.