What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how do i cancel my subscription?

    Asked by guest_22916292665057 on October 18, 2012 at 06:04 PM
  • Profile Image

    Answered by jeanettebmz on October 18, 2012 at 06:18 PM

    Upon your confirmation and after providing you withyour Jotform username, I will be more than glad to assist you

  • Profile Image

    Answered by guest_22916292665057 on October 18, 2012 at 06:28 PM

    I dont remember setting up this account but i checked my paypal account and saw that i was getting charged 9.95. I have been getting chagred every month since july

  • Profile Image

    Answered by jeanettebmz on October 18, 2012 at 06:51 PM

    Can you please let me know what is the email address related to? or what is the reference number?

  • Profile Image

    Answered by guest_22916292665057 on October 18, 2012 at 07:01 PM

    I dont know what email address was used. The only info i have is the order id # INT121011-5743-21310B

    and the billing id # B5GK66700SK354492M05351

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 18, 2012 at 07:26 PM

    We have cancelled your premium subscription that is related to jssp JotForm account with j******@gmail.com account email address.

    Your account will stay Premium until the time you have paid for expires. Also, you will not lose any of your forms or your data.

    Please feel free to contact us if you need any further assistance. We will be happy to help you.