- guest_22916292665057Asked on October 18, 2012 at 06:04 PM
- jeanettebmzAnswered on October 18, 2012 at 06:18 PM
Upon your confirmation and after providing you withyour Jotform username, I will be more than glad to assist you
- guest_22916292665057Answered on October 18, 2012 at 06:28 PM
I dont remember setting up this account but i checked my paypal account and saw that i was getting charged 9.95. I have been getting chagred every month since july
- jeanettebmzAnswered on October 18, 2012 at 06:51 PM
Can you please let me know what is the email address related to? or what is the reference number?
- guest_22916292665057Answered on October 18, 2012 at 07:01 PM
I dont know what email address was used. The only info i have is the order id # INT121011-5743-21310B
and the billing id # B5GK66700SK354492M05351
- JotForm SupportMike_TAnswered on October 18, 2012 at 07:26 PM
We have cancelled your premium subscription that is related to jssp JotForm account with email@example.com account email address.
Your account will stay Premium until the time you have paid for expires. Also, you will not lose any of your forms or your data.
Please feel free to contact us if you need any further assistance. We will be happy to help you.