"form is in restore mode" cannot view

  • Profile Image
    Asked on March 01, 2018 at 02:52 AM

    When I try to preview the form I've just created (https://www.jotform.com/build/80590742953564?iak=23df8d24fd1bb2e6e5d2fdc2c1dba5a4-50a38b3200b27e90)

    I get to the following URL:  https://www.jotform.com/build/80590742953564#preview with the error message: 

    Form not found

    This form is in restore mode, please try again later.

    Please assist, I need this form urgently later today.

    Username:  patriciastannard


    Patricia Stannard


  • Profile Image
    Answered on March 01, 2018 at 06:29 AM

    This is because you haven't logged in to JotForm in a while and the status of your account was set to DORMANT.

    I have reactivated your account and the form should open now.