What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is my email address on your bounce list?

    Asked by rgitdepartment on October 18, 2012 at 08:18 PM


    I've created some forms and had the email notifications working but today I've been trying and have had nothing come through. The submissions appear to be working because when I log in to my account I can see them there but I'm just not getting the emails. Can you please tell me if the recipient email I'm using has any problems?


    Page URL:

  • Profile Image

    Answered by jeanettebmz on October 18, 2012 at 08:26 PM

    Your email address  itdep***nt@regalg***.com was not in our bounce list. Can you please tell me if you are using a different recipient?

    At any rate, please set the sender field to noreply@jotform.com  , or if you don't want to use that, I would recommend you to whitelist our Jotmail IP addresses.