Is my email address on your bounce list?

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    rgitdepartment
    Asked on October 18, 2012 at 08:18 PM

    Hello,

    I've created some forms and had the email notifications working but today I've been trying and have had nothing come through. The submissions appear to be working because when I log in to my account I can see them there but I'm just not getting the emails. Can you please tell me if the recipient email I'm using has any problems?

    Thanks

  • Profile Image
    jeanettebmz
    Answered on October 18, 2012 at 08:26 PM

    Your email address  itdep***nt@regalg***.com was not in our bounce list. Can you please tell me if you are using a different recipient?

    At any rate, please set the sender field to noreply@jotform.com  , or if you don't want to use that, I would recommend you to whitelist our Jotmail IP addresses.